1. What treatments do you offer at Kalomar’sthetic?

We provide advanced aesthetic and wellness programs for women, including body contouring, facial treatments, specialized massages, and mesotherapy techniques.

 

2. Do I need to sign a contract before starting treatments?

Yes. To ensure transparency and safety, each client signs a contract outlining the package purchased, attendance requirements, and refund or rescheduling policies.

 

3. What happens if I miss an appointment?

Regular attendance is essential for achieving the best results. If you cannot attend, you may request rescheduling in advance. Missed appointments without prior notice are considered part of the contracted package, though in some cases we may offer rescheduling as a goodwill gesture.

 

4. Can I bring my child during the treatment?

We kindly ask clients to attend without children, as treatments often last several hours and require focus and comfort.

 

5. Do you offer refunds?

Refunds are managed according to the signed contract. In exceptional circumstances, we review each case with empathy and transparency to find a fair solution.

 

6. What payment methods do you accept?

We accept card payments, bank transfers, and secure direct payment links.

 

7. Is mesotherapy included in the packages?

Mesotherapy can be added as an additional treatment but is not included in standard packages.

 

8. Do you offer discounts or promotions?

Yes. We provide exclusive discounts during special campaigns such as Black Friday, Christmas, and women’s transformation programs.

 

9. What hygiene measures do you follow?

Our team follows strict cleaning and disinfection protocols to ensure a safe and professional environment.

 

10. Do you provide services in different languages?

Yes. We serve clients in Spanish, English, and French, ensuring inclusivity and comfort.

 

11. Who performs the treatments – male or female staff?

Treatments are performed by qualified female and male practitioners. Before starting, we always ask each client about their preference, and proceed only with their agreement to ensure comfort and trust.

 

12. Do you have disabled access?

At present, our premises do not have disabled access. We sincerely apologize for this limitation and recommend that clients contact us directly so we can discuss alternative support options.

 

13. Do you offer gift cards?

Yes. We provide gift cards for treatments and packages, making them a perfect present for loved ones.

 

14. How and where can I book an appointment?

Appointments can be booked directly through our website, via WhatsApp, or by contacting our management team.

 

15. Is Kalomar’sthetic pet‑friendly?

For hygiene and safety reasons, pets are not allowed inside the treatment areas.

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16 . Are consultations free of charge?
Yes. Consultations are free of charge and must be completed before providing a final price. Each person is different, and in some cases several techniques or combined treatments may be required to achieve the most effective results. Each person is different, and in some cases several techniques or combined treatments may be required to achieve the most effective results.